FAQs
More FAQs- What about sewage contamination?
- Should I open the windows to help the drying process?
- What does pre-loss condition mean?
Hard surfaces can be cleaned and sanitized after water damage occurs. Affected items that cannot be sanitized will require disposal. Porous materials such as drywall, ceiling tiles, insulation, particleboard, paneling, etc., that have been directly affected by the damage, should be removed during the emergency service visit.
Opening the windows in your home to assist the drying process is not always recommended. Outside weather conditions may vary. Your ServiceMaster Restore technician will determine when and if opening windows to let in outside air is advisable.
There may be some damage to your commercial property and facility that existed prior to the loss. Therefore, these damages will not be included in the scope of repairs. We are responsible for returning your commercial property to how it was before the damage occurred, in other words, to its pre-loss condition, using materials of like-kind and quality. At your request, we will provide you with an estimate for any additional construction projects you may wish undertaken by our team. This additional work is termed, “non-insured work.”